Innoveo Skye, a Swiss made software!

swiss made software

At Innoveo, we are member of the swiss made software community, since our creation.

“swiss made software” is the new label of the Swiss software industry. International software companies like Google, IBM or Microsoft have discovered the Swiss values – quality, reliability and precision – in software development and have established important research and development centers in Switzerland. If you are looking for Swiss values and innovation, openness and flexibility in software, choose your partner from this site.

Our software product – Innoveo Skye – is now also listed in the new product part of the swiss made software website.

Description: Innoveo Skye is a generic, flexible insurance sales solution. It supports an unlimited number of products and services, all lines of business (life and non-life) and all sales channels. Industrialize  
Technology: Insurance-specific, J2EE (TM) based IT solution on commercial (Weblogic (TM), Websphere (TM), …) and open source (JBoss (TM)) infrastructure stacks, together with a wide range of business-oriented services. 

sugarCRM

via ITRmanager.com (in French)

At Innoveo, we are using intensively sugarCRM since the start of our company, for managing in a structured way our contacts, leads, opportunities and marketing material. At the end, our sales-funnel is managed in sugarCRM.

We are using the professional version of sugarCRM, which is a commercial open source CRM software. This allows us to connect in a very easy way Microsoft Outlook and sugarCRM (archiving of emails of example). Below you can have an idea about the different versions of sugarCRM:

sugarCRM

ITRmanager has just posted an interesting interview with the CEO of sugarCRM, John Roberts:

  • founded in 2004
  • 180 employees
  • 4’000 customers of the commercial editions of the product, more than 500 in Europe
  • 450’000 users
  • 5 million downloads
  • one of the biggest PHP project, with more than 600’00 SLOC (Single Lines Of Code)
  • 40 software developers that are working full-time on the product
  • published under GPL v3
  • 4 founding rounds for a total of $46 million
  • their goal is not to propose free software, but a very good functional product for a cheaper price than its competitors, because of a different sales and marketing structure
  • 80% of license sold, 20% on-demand
  • only the software engineers of sugarCRM are developing the core-product, which represents 50 to 60% of the overall code
  • about 100 external developers are contributing actively
  • about 12’000 developers are representing the sugarCRM community and developing extensions (about 500 extensions so far)
  • about 80’000 users are building the overall community, participating to the forums, roadmaps, tests, etc.
  • IPO was planned for 2009, will be postponed
  • about $20 million cash-reserve
  • positive cash-flow planned for Q1/2009

Research & Development investments in 2007

via ITRmanager.com (in French)

An interesting study showing the amount of the investment in R&D; at different technology-oriented companies.

Besides the amount of investments, I think that it is interesting to have a look at the investment in R&D; as a % of the revenues of the company. This % is showing how far R&D; and innovation is central or not for these companies.

Company Revenues 2007 (in mio EUR) R&D; 2007 (in mio EUR) R&D; in % of the revenues
Symbian 264 128 48%
IONA 53 14 26%
Dassault Systems 1’259 292 23%
Adobe 2’160 419 19%
Alcatel-Lucent 18’005 3’368 19%
Yahoo! 4’767 818 17%
Intel 26’219 3’936 15%
SUN 9’489 1’384 15%
SAP 10’256 1’458 14%
Microsoft 41’325 5’584 14%
Cisco 23’885 3’077 13%
Google 11’350 1’450 13%
Oracle 15’341 1’875 12%
Nokia 51’058 5’281 10%
SunGard 3’352 203 6%
IBM 67’566 3’931 6%
Apple 16’419 586 4%
HP 71’130 2’470 3%
Swisscom 6’699 45 1%

 

Some surprises, no?

Articles, conferences, reports, books, collaterals and video

Above an updated list (per October 18, 2008) of the different publications, articles, conferences, reports, books, collaterals and video linked with my work in the last years by Helvetia, ecenter solutions, and now, innoveo!

 

  ARTICLES        
1 31.10.2002 German, English Switzerland Schweizer Versicherung pdf DE, pdf EN, url
2 26.11.2004 French France 01 Informatique pdf, url
3 06.01.2006 English USA CIO Insight pdf, url
4 01.02.2006 English Rusia The Insurer pdf, url
5 11.04.2006 English USA FinanceOnWindow pdf, url
6 11.04.2006 English USA Finextra pdf, url
7 12.04.2006 English USA CRMtoday pdf, url
8 13.04.2006 English USA InfoWorld pdf, url
9 20.04.2006 English Australia ComputerWorld Australia pdf, url
10 24.04.2006 English USA ComputerWorld pdf, url
11 30.04.2006 English USA Enterprise Networks&Servers; pdf, url
12 15.05.2006 English NewZealand ComputerWorld NewZealand pdf, url
13 30.06.2006 German Switzerland Netzwoche pdf, url
14 01.07.2006 English USA Insurance Networking pdf, url
15 10.07.2006 English USA Computerwire pdf, url
16 24.07.2006 English USA GlobalServices pdf, url
17 04.09.2006 German Germany ComputerZeitung pdf, url
18 06.11.2006 English USA Baseline pdf, url
19 01.11.2007 German Switzerland ICT in Finance pdf, url
           
CONFERENCES        
1 16.04.2003 German Switzerland Euroforum – VersicherungsIT pdf, url
2 15.09.2005 German Switzerland IT-Strategie-Forum pdf, url
3 29.11.2005 English Russia International Conference pdf, url
4 15.05.2006 English Italy HP Enterprise Executive Summit pdf, url
5 19.09.2006 English Belgium euroOSCON pdf, url
           
REPORTS        
1 19.11.2005 English USA Thoughtware Worldwide pdf, url
2 01.11.2006 English USA Hurwitz & Associates pdf, url
3 01.12.2006 English USA Butler Group report pdf, url
4 16.01.2007 English USA Celent pdf, url
5 01.06.2007 English USA ovum report pdf, url
           
COLLATERALS        
1 01.01.2001 German, English Switzerland HP Success Story pdf DE, pdf EN
2 01.01.2002 German, English Switzerland HP Success Story pdf DE, pdf EN
3 23.10.2006 English USA HP Success Story pdf
4 01.08.2008 English Switzerland HP Marketing Collateral pdf
           
VIDEOS        
1 01.10.2006 English USA HP Video url

Innoveo Solutions, already one year – Part II

After the “who” of the “First who, then what”, let’s have a look at the “what” ;-) And let’s start with what I would like to call the “prerequisites”

 

Prerequisites

 

The prerequisites are quite “simple”! You have a business and the right people to address it ;-)

In other words: you have a business plan with clear ideas about:

  • the status quo (current situation where you are in the founding, acquisition from customers, productizing, financing, etc.)
  • you product and services
  • the market you would like to address
  • the competitors (no competitor, no market)
  • marketing and sales
  • administration & organization
  • productizing
  • management
  • risk analysis
  • finances

At the end, all this should be translated in a clear “values, vision, mission, industry and markets targeted, capabilities”.

As others, I like to speak about differentiation and customers’ pains, as from product positioning.

The best is still to confront your perception of the market with…the market itself! And to correct, iterate, improve, learn, make failures, learn, improve, etc.

We had the chance to start with a big customer contract with a well-known and established company, for quite a long duration. On top, we had also a huge asset, the IP (Intellectual Property) of our software product, coming from a 7 years development and big former investment.

 

Founding

Pfffuu, not so easy. Quite a lot of steps to do, and the first steps are extremely important!

  • First you need to fix the name of the company. The name is representing your new venture. It is central for your identity, your marketing and communication future activities. If you have already tried to find a name for a product or a company, you should know that it is very difficult to find a name which is not already used or reserved. As everybody, you then try to combine names, to use Latin or Greek names, etc. We were lucky because after a lot of tries, Nick found the name INNOVEO. At this time, 34 results on Google! And no company registered in Switzerland under this name. Furthermore, Innoveo is a great combination between INNOvation and VEO which means “to see” in Latin. At the end, we decided also to add “Solutions” to our company name because we are delivering software solutions. The domain-name was already reserved. So we had to buy the different main domains (for “innoveo”) and to transfer them. The name is also usable internationally and doesn’t seem to mean something in another language.
  • For the office location, it was clear that we wanted to stay in the Zurich/Switzerland area. As we are coming from different places, Zurich remains central and very attractive for hiring A-level international employees. Zurich is designated since years as one of the best place to live. On top, Zurich is a well-know financial place internationally. Concerning the office itself, we wanted to stay near a train-station. The building we were in before was ok. So after having evaluating other opportunities, we decided not to move.
  • Our Team was fully integrated in the evaluation and decision process for the choice of the name, as for the office location.
  • So, you have the name and the location, you need to choose the form of the company. This is also impacting a lot your venture! Accounting, Corporate Governance, legal obligations, etc. are very depending from this form. We mainly had two possibilities: “GmbH” (limited liability) or AG (Incorporated). As we have started with more than 14 people and we have very big companies as customers, it was quite clear that we need an “AG” form (incorporated). As for liabilities reasons (we deliver a software product).
  • Then you need to work on the statutes of the company.
  • You have to structure and define your Board of Directors. It was clear that Nick and myself will be members of the Board of Directors. We wanted to enlarge our Board with two external members, very qualified and experienced in different fields: strategic management, sales, software product marketing, product positioning, accompanying start-ups in their development, etc. We had the chance to be able to gain Bruno and Pancho. The organization of the regulations between the Shareholders’ Assembly, the Board of Directors and the Executive Management of the company should be also fixed and documented.
  • Ok, then you need to find the shareholders, to define the level of equity requested, the investment of each shareholder, and to define the Shareholders’ Agreement.
  • In the statutes, you have also to determine the signature rights of the Board and of the Management, and to authenticate them by a trustee.
  • At this point, you have also to open a corporate bank account, to be able to transfer the capital … and pay your first bills due to the founding process ;-)
  • The statutes, name and form of the company, office location, member of the Board of Directors, level of Equity, and the signature rights have to be registered (and partly published) at the Commercial Register.
  • For all these steps, you need absolutely the support of a attorney at law and a trustee. And, it is not the last time that you will need them ;-) We are working with Peter Neuenschwander (attorney) and Oliver Götz (trustee). since more than 18 months now. These two persons are extremely important for our company.
  • A picture below taken from the office of the notary in Walliseller – Switzerland, where Innoveo Solutions was founded on Monday, June 25, 2007 (Nick, Lorenz, Philippe and myself).

innoveo founding

That is, more or less (I have surely forgotten some stuff!), the founding process. At the same time, you need to define quite a lot of administrative processes. These, for the next post!

Innoveo Solutions, already one year – Part I

And what for a year :-) We started in October 2007, with 14 people. We are today 16. We started with one customer, we today have 4, which means some great steps on the way to the difficult customer diversification.

So, if you mind (if not, just stop to read this post, very easy ;-), I would like to take some minutes to look back to these extremely intensive 12 months. What have we done? Wow, good question! Let’s try to structure a bit these achievements. And let’s concentrate on the management activities, not on the great delivery and concrete outcome of the whole team. By doing this, it would take much more time. Just too much.

I will divide this “looking-back” process in different parts, too long for one post!

Let’s start with the 3 most important parts.

 

Co-leading Innoveo with Nick

  • Nick, my Business Partner, and myself are working for 8 years together. Our collaboration has evolved step-by-step, and we are leading the company together from the day 0.
  • Still a lot of fun, respect and learnings in this collaboration. And still complementary in our different ways of managing, based on the same foundation of values.
  • I am a lucky guy to be able to work with Nick and I am convinced that our strong collaboration and respect is very positive for Innoveo.
  • We have learnt again a lot how to work efficiently together. Responsibilities are clearly splitted but we benefit from each other everywhere it is possible.
  • We are developing ourselves in our new roles (Board members, leading tactically the company, sales) together and by our own. Specially helped there by our Board.

 

The management Team

  • We are also learning to act all together as an entire and compact Management Team, with Nick, with Philippe (Services and Support), with Lorenz (Technology) and Oli (Product Management).
  • Our roles and responsibilities are becoming more and more clearer. Delegation and cross-deputy roles are better in place. We are operatively leading the company together. The most important tactical decisions are taken together. The strategic orientation is discussed and prepared together for the Board meetings.
  • On the good way to efficiency.

 

The Innoveo people

  • “First who, then what” still in place, with some nice (and complicated) examples.
  • Wow, still the main driver to wake up each morning :-)
  • I really like the cultural mix and our multinational environment.
  • Our team spirit and identity is still extremely strong and both were confirmed from outside quite a lot of time. So it seems that it is not just an “internal” view ;-)
  • Lot of fun und humor, very experienced hard-working people. Extremely motivated. Experts in a lot of areas. Our customers like them! I too.
  • Great cohesion, very good personal development of almost everybody.
  • Nobody left Innoveo (since 8 years now, in the different constellations).
  • We could extend our team with Robert and Conny, two great persons, very well integrated in the team. As if they were by us since years!
  • People = still and definitely our *main asset*.

Next chapters will contain some stuff about:

Founding, Accounting, Administration, Human Resources, Legal, Productizing, Support process, Corporate Identity, Marketing and branding, Sales, Partner Management, Capital and shareholders, Board of Directors.

Perhaps not in this order!

Is business irrational?

via Seth Godin

YES, for sure, business IS irrational (at least an important part of it) :-)

I really *love* this post from Seth, excellent!

Parents or other adults who are irrationally committed to a kid’s well being make a huge (perhaps the biggest) difference in that young person’s life.

Entrepreneurs who are irrationally committed to their business are far more likely to get through the Dip.

Salespeople and service providers and marketers who are irrationally committed to customer service can completely transform an ordinary experience and make it remarkable.

Is being irrational irrational? Of course it is. That’s why it often works.

If you’re looking for the sensible, predictable, long-term strategy, this probably isn’t it. Except when it is.

WoW.

AIG nationalized: just crazy…

via AIG announcement

Wow, one of the biggest insurance companies, AIG, was nationalized by the Fed some hours before being bankrupt!

Just to give you an idea about the size of AIG (2007 figures):

  • revenues: $110.1 billion
  • net income: $6.2 billion
  • assets: $1’060.5 billion
  • 116’000 employees
  • 700’000 agents, brokers, sales representatives
  • 74 million customers

 

AIG Statement on Announcement by Federal Reserve Board of $85 Billion Secured Revolving Credit Facility

 

The Board of Directors of American International Group, Inc. (NYSE:AIG) issued the following statement in response to today’s announcement by the Federal Reserve Board that the Federal Reserve Bank of New York is providing a two-year, $85 billion secured revolving credit facility to AIG that will ensure the company can meet its liquidity needs:

“The AIG Board has approved this transaction based on its determination that this is the best alternative for all of AIG’s constituencies, including policyholders, customers, creditors, counterparties, employees and shareholders. AIG is a solid company with over $1 trillion in assets and substantial equity, but it has been recently experiencing serious liquidity issues. We believe the loan, which is backed by profitable, well-capitalized operating subsidiaries with substantial value, will protect all AIG policyholders, address rating agency concerns and give AIG the time necessary to conduct asset sales on an orderly basis. We expect that the proceeds of these sales will be sufficient to repay the loan in full and enable AIG’s businesses to continue as substantial participants in their respective markets. In return for providing this essential support, American taxpayers will receive a substantial majority ownership interest in AIG.

“We commend the Federal Reserve and the Treasury Department for taking this decisive action to address AIG’s liquidity needs and broader financial market concerns. We thank them for their leadership during this critical time for the global financial markets. We also thank Governor Paterson, Commissioner Dinallo, Commissioner Ario, the other state Commissioners, and the Office of Thrift Supervision for their willingness to assist AIG.

“Policyholders of AIG companies around the world can rest assured that AIG’s commitments will continue to be honored.”

Not just start-ups can be confronted with cash-flow issues! Crazy…

Google vs. Cuil

via Seth Godin

Seth is comparing both search engines, not on a functional or on a “index-size” level, but on an “icon” level.

Interesting, and, in my opinion, true!

Markets love icons. We seek them out. […]

Once there’s an icon in place, it’s there because it’s working. It serves a purpose, it carries useful information and performs a valuable function. There will never (or not for a generation, anyway) be the next Marilyn Monroe because this Marilyn Monroe isn’t broken.

Google, of course, is the Marilyn Monroe of search.  […]

The challenge for organizations is this: the easiest projects to start and fund are those that go after existing icons. The search for the “next” is easy to explain and exciting to join because we can visualize the benefits. But success keeps going to people who build new icons, not to those that seek to replace the most successful existing ones.

The current claimed differentiations (privacy, size of index) are perhaps not so evident, so that cuil can win enough market-shares against google.