Innoveo Skye – Product strategy workshop

Yesterday and today, workshop with the Innoveo Management Team near Zurich for refining and documenting our Innoveo Skye™ (content, scope, roadmap) software solution for insurances (front-end and distribution).

More information there about Skye™.

 

Innoveo – A real life example of productive SOA solutions

soa for dummies

Two years ago a first version of the publication “Service Oriented Architecture for Dummies” has been published. Therein our reference customer, the Helvetia Insurance Group, was mentioned together with the solution we have successfully put in place for them.

In the second, reviewed edition, Innoveo has been dedicated again one full chapter of the book. Still our solution is considered to be a practical, state of the art example of how SOA can work in real life, creating both, an enhanced efficiency and cost optimization on the IT side as well as real business benefits on the customer side.

We are proud of having been selected by Judith Hurwitz for her book and we wish Judith again an amazing success with this new publication.

Find more information about the book on Judith Hurwitz’s Weblog. Judith is one of the authors and we’ve had the pleasure to be directly in contact with her to discuss the content and the progresses we’ve made in the time between the first and the second edition.

You can order the book at Amazon.com.

Get additional information about our consulting services and our insurance frontend solution Innoveo Skye™ by visiting our company website.

cross-posted as Innoveo News.

All the best for 2009!

Some thoughts concerning 2008+ and wishes for 2009.

Looking back to … 2008+

Actually, 2008 started for me already in 2007 :-)

Difficult to make the cut in January 2008, as we have started Innoveo in October 2007…

So, below, some pictures which are representing my 2008+, a mix of private and professional stuff, as usual.

And, without explanations, for sure ;-)

All in all, 2008 was again extremely “different” and “stable”.

  • Different, because I could learn a lot of new stuff, a bit more about myself, meet a huge amount of persons, very smart and people-oriented. A lot of new experiences, in so many different fields, wow :-) And, on top, a strong and deep feeling of being very lucky to be able to lead our own company with Nick . Different also, because it is the first time that I feel so clearly the quite high pressure, even positive, of leading a company and being “responsible” for this company!
  • Stable, because I had the chance, first, to work with and for the same great people! I like very much this ecosystem! Stable, secondly, because my family and private life is solid, full of happiness and great private moments. I don’t like stability, excepted in these two fields ;-)

What about 2009?

Looks interesting, isn’t it? As during all the downturn and crisis time, we will all have our ups and downs.

Hopefully with more “ups”, and not too deep “downs”!

Flexibility will be essential, as speed.

I wish you and your beloved ones all the best for the exciting coming year, a lot of fun, good wines and meals (!), success in your new business(es), and a lot of new learnings!

And keep dreaming :-)

Take care, Didier

[click on the calendar-zone to enlarge]

2007-2008

Scenarios For 2009: How CIOs Should Prepare (Forrester research)

via Ed Cone

Ed is pointing to a very interesting document from Forrester about the reactions of CIOs, classified by sectors. Including the Finance &  Insurance industries.

For the Insurance Industry, the analysis of Forrester is quite aligned with what we are perceiving at Innoveo.

The analysis is very recent and was presented during a webinar on December 11, 2008.

What is the insurance industry doing to address the downturn?

  • Anticipating more cut backs for 2009.
  • Insurance has already made significant cuts in IT spending early in 2008.
  • Growth in IT purchases for Finance & Insurance:
    • 2007: +8%
    • 2008: -2%
    • 2009: -3%

How will the recession affect the Insurance Industry?

  • Shallow recession: GOOD
  • Deep recession: NEUTRAL

What are firms in these sectors doing to address the downturn?

  • Most firms focus on IT’s traditional cost-cutting tactics.
  • New investments (30% of the overall costs):
    • Portfolio segmentation
      • Use commodity / low-cost resources
      • Eliminate large-sized efforts
      • Focus on short-term returns
    • Adopt lean thinking, reduce complexity
    • Shorten planning horizons
  • Operational costs (70% of the overall costs):
    • Consolidation/standardization, consistent with the business model
      • Data centers, server/storage virtualization
      • Consolidate and squeeze vendors
      • Centralization of IT contracts
    • Lean thinking — reduce complexity,
    • Staff and asset utilization optimization
      • Delay upgrades and refresh
      • Downgrade for lower volumes
      • Automate where it makes sense

The Finance & Insurance sectors are considering to invest in the following actions in 2009:

  • Retiring older applications or technologies to save support costs 50%
  • Adjusting project portfolios to increase near-term return on investment 55%
  • Assessing the IT organization structure to improve efficiencies 60%
  • Investing in technologies such as automation to reduce IT operating costs 70%

Leading firms take multiple alternative approaches:

  • Traditional IT tactics to deliver short-term results
  • Agility to offer alternatives in the long run — providing a lasting ability to rapidly shift partners, customers, and markets
    • Focus on increasing ability to change: adding/removing services, reselling services from third parties, channel integration
    • Focus on external interfaces to data and systems
      • Apply SOA for strategic flexibility
      • Look to third parties for flexible interfaces
    • Increase flexibility of contracts
    • Employ agile development methodologies
  • Innovation to accelerate out of the downturn — new business models and product/service offerings in addition to operational improvements
    • Accelerating out of the downturn requires a strategic focus, but without higher overall costs
    • Use a portion of CapEx for innovative ideas
    • Focus innovation criteria on business strategies
    • Use Web 2.0 technologies to farm ideas from across your Innovation Network — internal and external
    • Employ a different idea pipeline / steering committee
    • Keep investment performance metrics

Summary for the Finance & Insurance sectors:

 

summary forrester

Innoveo Skye, a Swiss made software!

swiss made software

At Innoveo, we are member of the swiss made software community, since our creation.

“swiss made software” is the new label of the Swiss software industry. International software companies like Google, IBM or Microsoft have discovered the Swiss values – quality, reliability and precision – in software development and have established important research and development centers in Switzerland. If you are looking for Swiss values and innovation, openness and flexibility in software, choose your partner from this site.

Our software product – Innoveo Skye – is now also listed in the new product part of the swiss made software website.

Description: Innoveo Skye is a generic, flexible insurance sales solution. It supports an unlimited number of products and services, all lines of business (life and non-life) and all sales channels. Industrialize  
Technology: Insurance-specific, J2EE (TM) based IT solution on commercial (Weblogic (TM), Websphere (TM), …) and open source (JBoss (TM)) infrastructure stacks, together with a wide range of business-oriented services. 

sugarCRM

via ITRmanager.com (in French)

At Innoveo, we are using intensively sugarCRM since the start of our company, for managing in a structured way our contacts, leads, opportunities and marketing material. At the end, our sales-funnel is managed in sugarCRM.

We are using the professional version of sugarCRM, which is a commercial open source CRM software. This allows us to connect in a very easy way Microsoft Outlook and sugarCRM (archiving of emails of example). Below you can have an idea about the different versions of sugarCRM:

sugarCRM

ITRmanager has just posted an interesting interview with the CEO of sugarCRM, John Roberts:

  • founded in 2004
  • 180 employees
  • 4’000 customers of the commercial editions of the product, more than 500 in Europe
  • 450’000 users
  • 5 million downloads
  • one of the biggest PHP project, with more than 600’00 SLOC (Single Lines Of Code)
  • 40 software developers that are working full-time on the product
  • published under GPL v3
  • 4 founding rounds for a total of $46 million
  • their goal is not to propose free software, but a very good functional product for a cheaper price than its competitors, because of a different sales and marketing structure
  • 80% of license sold, 20% on-demand
  • only the software engineers of sugarCRM are developing the core-product, which represents 50 to 60% of the overall code
  • about 100 external developers are contributing actively
  • about 12’000 developers are representing the sugarCRM community and developing extensions (about 500 extensions so far)
  • about 80’000 users are building the overall community, participating to the forums, roadmaps, tests, etc.
  • IPO was planned for 2009, will be postponed
  • about $20 million cash-reserve
  • positive cash-flow planned for Q1/2009

Articles, conferences, reports, books, collaterals and video

Above an updated list (per October 18, 2008) of the different publications, articles, conferences, reports, books, collaterals and video linked with my work in the last years by Helvetia, ecenter solutions, and now, innoveo!

 

  ARTICLES        
1 31.10.2002 German, English Switzerland Schweizer Versicherung pdf DE, pdf EN, url
2 26.11.2004 French France 01 Informatique pdf, url
3 06.01.2006 English USA CIO Insight pdf, url
4 01.02.2006 English Rusia The Insurer pdf, url
5 11.04.2006 English USA FinanceOnWindow pdf, url
6 11.04.2006 English USA Finextra pdf, url
7 12.04.2006 English USA CRMtoday pdf, url
8 13.04.2006 English USA InfoWorld pdf, url
9 20.04.2006 English Australia ComputerWorld Australia pdf, url
10 24.04.2006 English USA ComputerWorld pdf, url
11 30.04.2006 English USA Enterprise Networks&Servers; pdf, url
12 15.05.2006 English NewZealand ComputerWorld NewZealand pdf, url
13 30.06.2006 German Switzerland Netzwoche pdf, url
14 01.07.2006 English USA Insurance Networking pdf, url
15 10.07.2006 English USA Computerwire pdf, url
16 24.07.2006 English USA GlobalServices pdf, url
17 04.09.2006 German Germany ComputerZeitung pdf, url
18 06.11.2006 English USA Baseline pdf, url
19 01.11.2007 German Switzerland ICT in Finance pdf, url
           
CONFERENCES        
1 16.04.2003 German Switzerland Euroforum – VersicherungsIT pdf, url
2 15.09.2005 German Switzerland IT-Strategie-Forum pdf, url
3 29.11.2005 English Russia International Conference pdf, url
4 15.05.2006 English Italy HP Enterprise Executive Summit pdf, url
5 19.09.2006 English Belgium euroOSCON pdf, url
           
REPORTS        
1 19.11.2005 English USA Thoughtware Worldwide pdf, url
2 01.11.2006 English USA Hurwitz & Associates pdf, url
3 01.12.2006 English USA Butler Group report pdf, url
4 16.01.2007 English USA Celent pdf, url
5 01.06.2007 English USA ovum report pdf, url
           
COLLATERALS        
1 01.01.2001 German, English Switzerland HP Success Story pdf DE, pdf EN
2 01.01.2002 German, English Switzerland HP Success Story pdf DE, pdf EN
3 23.10.2006 English USA HP Success Story pdf
4 01.08.2008 English Switzerland HP Marketing Collateral pdf
           
VIDEOS        
1 01.10.2006 English USA HP Video url

Innoveo Solutions, already one year – Part II

After the “who” of the “First who, then what”, let’s have a look at the “what” ;-) And let’s start with what I would like to call the “prerequisites”

 

Prerequisites

 

The prerequisites are quite “simple”! You have a business and the right people to address it ;-)

In other words: you have a business plan with clear ideas about:

  • the status quo (current situation where you are in the founding, acquisition from customers, productizing, financing, etc.)
  • you product and services
  • the market you would like to address
  • the competitors (no competitor, no market)
  • marketing and sales
  • administration & organization
  • productizing
  • management
  • risk analysis
  • finances

At the end, all this should be translated in a clear “values, vision, mission, industry and markets targeted, capabilities”.

As others, I like to speak about differentiation and customers’ pains, as from product positioning.

The best is still to confront your perception of the market with…the market itself! And to correct, iterate, improve, learn, make failures, learn, improve, etc.

We had the chance to start with a big customer contract with a well-known and established company, for quite a long duration. On top, we had also a huge asset, the IP (Intellectual Property) of our software product, coming from a 7 years development and big former investment.

 

Founding

Pfffuu, not so easy. Quite a lot of steps to do, and the first steps are extremely important!

  • First you need to fix the name of the company. The name is representing your new venture. It is central for your identity, your marketing and communication future activities. If you have already tried to find a name for a product or a company, you should know that it is very difficult to find a name which is not already used or reserved. As everybody, you then try to combine names, to use Latin or Greek names, etc. We were lucky because after a lot of tries, Nick found the name INNOVEO. At this time, 34 results on Google! And no company registered in Switzerland under this name. Furthermore, Innoveo is a great combination between INNOvation and VEO which means “to see” in Latin. At the end, we decided also to add “Solutions” to our company name because we are delivering software solutions. The domain-name was already reserved. So we had to buy the different main domains (for “innoveo”) and to transfer them. The name is also usable internationally and doesn’t seem to mean something in another language.
  • For the office location, it was clear that we wanted to stay in the Zurich/Switzerland area. As we are coming from different places, Zurich remains central and very attractive for hiring A-level international employees. Zurich is designated since years as one of the best place to live. On top, Zurich is a well-know financial place internationally. Concerning the office itself, we wanted to stay near a train-station. The building we were in before was ok. So after having evaluating other opportunities, we decided not to move.
  • Our Team was fully integrated in the evaluation and decision process for the choice of the name, as for the office location.
  • So, you have the name and the location, you need to choose the form of the company. This is also impacting a lot your venture! Accounting, Corporate Governance, legal obligations, etc. are very depending from this form. We mainly had two possibilities: “GmbH” (limited liability) or AG (Incorporated). As we have started with more than 14 people and we have very big companies as customers, it was quite clear that we need an “AG” form (incorporated). As for liabilities reasons (we deliver a software product).
  • Then you need to work on the statutes of the company.
  • You have to structure and define your Board of Directors. It was clear that Nick and myself will be members of the Board of Directors. We wanted to enlarge our Board with two external members, very qualified and experienced in different fields: strategic management, sales, software product marketing, product positioning, accompanying start-ups in their development, etc. We had the chance to be able to gain Bruno and Pancho. The organization of the regulations between the Shareholders’ Assembly, the Board of Directors and the Executive Management of the company should be also fixed and documented.
  • Ok, then you need to find the shareholders, to define the level of equity requested, the investment of each shareholder, and to define the Shareholders’ Agreement.
  • In the statutes, you have also to determine the signature rights of the Board and of the Management, and to authenticate them by a trustee.
  • At this point, you have also to open a corporate bank account, to be able to transfer the capital … and pay your first bills due to the founding process ;-)
  • The statutes, name and form of the company, office location, member of the Board of Directors, level of Equity, and the signature rights have to be registered (and partly published) at the Commercial Register.
  • For all these steps, you need absolutely the support of a attorney at law and a trustee. And, it is not the last time that you will need them ;-) We are working with Peter Neuenschwander (attorney) and Oliver Götz (trustee). since more than 18 months now. These two persons are extremely important for our company.
  • A picture below taken from the office of the notary in Walliseller – Switzerland, where Innoveo Solutions was founded on Monday, June 25, 2007 (Nick, Lorenz, Philippe and myself).

innoveo founding

That is, more or less (I have surely forgotten some stuff!), the founding process. At the same time, you need to define quite a lot of administrative processes. These, for the next post!