sugarCRM

via ITRmanager.com (in French)

At Innoveo, we are using intensively sugarCRM since the start of our company, for managing in a structured way our contacts, leads, opportunities and marketing material. At the end, our sales-funnel is managed in sugarCRM.

We are using the professional version of sugarCRM, which is a commercial open source CRM software. This allows us to connect in a very easy way Microsoft Outlook and sugarCRM (archiving of emails of example). Below you can have an idea about the different versions of sugarCRM:

sugarCRM

ITRmanager has just posted an interesting interview with the CEO of sugarCRM, John Roberts:

  • founded in 2004
  • 180 employees
  • 4’000 customers of the commercial editions of the product, more than 500 in Europe
  • 450’000 users
  • 5 million downloads
  • one of the biggest PHP project, with more than 600’00 SLOC (Single Lines Of Code)
  • 40 software developers that are working full-time on the product
  • published under GPL v3
  • 4 founding rounds for a total of $46 million
  • their goal is not to propose free software, but a very good functional product for a cheaper price than its competitors, because of a different sales and marketing structure
  • 80% of license sold, 20% on-demand
  • only the software engineers of sugarCRM are developing the core-product, which represents 50 to 60% of the overall code
  • about 100 external developers are contributing actively
  • about 12’000 developers are representing the sugarCRM community and developing extensions (about 500 extensions so far)
  • about 80’000 users are building the overall community, participating to the forums, roadmaps, tests, etc.
  • IPO was planned for 2009, will be postponed
  • about $20 million cash-reserve
  • positive cash-flow planned for Q1/2009

Research & Development investments in 2007

via ITRmanager.com (in French)

An interesting study showing the amount of the investment in R&D; at different technology-oriented companies.

Besides the amount of investments, I think that it is interesting to have a look at the investment in R&D; as a % of the revenues of the company. This % is showing how far R&D; and innovation is central or not for these companies.

Company Revenues 2007 (in mio EUR) R&D; 2007 (in mio EUR) R&D; in % of the revenues
Symbian 264 128 48%
IONA 53 14 26%
Dassault Systems 1’259 292 23%
Adobe 2’160 419 19%
Alcatel-Lucent 18’005 3’368 19%
Yahoo! 4’767 818 17%
Intel 26’219 3’936 15%
SUN 9’489 1’384 15%
SAP 10’256 1’458 14%
Microsoft 41’325 5’584 14%
Cisco 23’885 3’077 13%
Google 11’350 1’450 13%
Oracle 15’341 1’875 12%
Nokia 51’058 5’281 10%
SunGard 3’352 203 6%
IBM 67’566 3’931 6%
Apple 16’419 586 4%
HP 71’130 2’470 3%
Swisscom 6’699 45 1%

 

Some surprises, no?

Articles, conferences, reports, books, collaterals and video

Above an updated list (per October 18, 2008) of the different publications, articles, conferences, reports, books, collaterals and video linked with my work in the last years by Helvetia, ecenter solutions, and now, innoveo!

 

  ARTICLES        
1 31.10.2002 German, English Switzerland Schweizer Versicherung pdf DE, pdf EN, url
2 26.11.2004 French France 01 Informatique pdf, url
3 06.01.2006 English USA CIO Insight pdf, url
4 01.02.2006 English Rusia The Insurer pdf, url
5 11.04.2006 English USA FinanceOnWindow pdf, url
6 11.04.2006 English USA Finextra pdf, url
7 12.04.2006 English USA CRMtoday pdf, url
8 13.04.2006 English USA InfoWorld pdf, url
9 20.04.2006 English Australia ComputerWorld Australia pdf, url
10 24.04.2006 English USA ComputerWorld pdf, url
11 30.04.2006 English USA Enterprise Networks&Servers; pdf, url
12 15.05.2006 English NewZealand ComputerWorld NewZealand pdf, url
13 30.06.2006 German Switzerland Netzwoche pdf, url
14 01.07.2006 English USA Insurance Networking pdf, url
15 10.07.2006 English USA Computerwire pdf, url
16 24.07.2006 English USA GlobalServices pdf, url
17 04.09.2006 German Germany ComputerZeitung pdf, url
18 06.11.2006 English USA Baseline pdf, url
19 01.11.2007 German Switzerland ICT in Finance pdf, url
           
CONFERENCES        
1 16.04.2003 German Switzerland Euroforum – VersicherungsIT pdf, url
2 15.09.2005 German Switzerland IT-Strategie-Forum pdf, url
3 29.11.2005 English Russia International Conference pdf, url
4 15.05.2006 English Italy HP Enterprise Executive Summit pdf, url
5 19.09.2006 English Belgium euroOSCON pdf, url
           
REPORTS        
1 19.11.2005 English USA Thoughtware Worldwide pdf, url
2 01.11.2006 English USA Hurwitz & Associates pdf, url
3 01.12.2006 English USA Butler Group report pdf, url
4 16.01.2007 English USA Celent pdf, url
5 01.06.2007 English USA ovum report pdf, url
           
COLLATERALS        
1 01.01.2001 German, English Switzerland HP Success Story pdf DE, pdf EN
2 01.01.2002 German, English Switzerland HP Success Story pdf DE, pdf EN
3 23.10.2006 English USA HP Success Story pdf
4 01.08.2008 English Switzerland HP Marketing Collateral pdf
           
VIDEOS        
1 01.10.2006 English USA HP Video url

Hurricane Omar: Saint Barth now recovering…

via Journal de Saint Barth (pdf)

So, the Omar hurricane is now away from Saint Barth (about 300 km), strength decreasing very rapidly.

Some pictures below from Saint Barth during and after the hurricane.

Le Journal de Saint Barth, the weekly newspaper from the island (in French), was publishing the first information about the damages:

  • Nobody injured
  • Wind of 140 km/h and about 50mm of rain within some hours, hurricane didn’t pass directly on Saint Barth but about 50 km away in the night of Wednesday to Thursday
  • The real problem was the extremely strong swell coming from the SW, which is a very atypical orientation
  • Production of water stopped, it will take weeks to reach the normal production again (one meter of water in the plant!)
  • People can again circulate all around the island, roads are re-opened
  • Schools re-opened on coming Monday
  • Harbor is heavily hit, wharfs destroyed, 5 boats have sunk, thereof 2 in the harbor!
  • The Corossol, Shell and Colombier beaches seem to be very affected by the strong swell, part of the sand is just gone there…
  • Airport re-opened

via Tim, living in Saint Barth, and moderator of the “Insiders’ guide to St. Barths” forum

The little airplanes soaring into the sky all day here were a perfect metaphor for SBH’s soaring efforts toward a speedy recovery from Hurricane Omar. Government services returned as both trash and recycling were picked up on schedule this morning. Gustavia, the hardest hit, was hopping with activity that was not slowed at all by this afternoon’s rain:

  • Dead vehicles that were Omarred were being hauled quickly away by wreckers.
  • The portion of the dock not totally Omarred was being removed by a crane.
  • Trucks full of rocks, trucks full of debris, trucks full of muck(muck-trucks) were scurrying from Gustavia to unload their loads and return for more.
  • The veggies in Omar’s soup(aka seaweed) were being fished out of the harbor by a half dozen boats filled with energetic fishermen using rakes. The boats were being piled high with the grass and then unloaded elsewhere.
  • Firemen were spraying down and sweeping the remaining muck from Gustavia’s streets.

There will be many tasks remaining, but the big question right now seems to be whether the cleanup will be complete by party time Saturday evening. Even Shell Beach, which has lost a lot of sand, doesn’t look near as bad today after the water receded to a more normal level. It gives one a good feeling all over to see such positive energy, a characteristic that has always been the trademark of St. Barth’s self-reliant people.

omar

omar

omar

omar

omar

omar

Good luck to everybody there for the coming days!

Saint Barth being hit by hurricane Omar

Wow, I have heard at the radio this morning that Saint Barth and Saint Martin are being hit by the Omar hurricane

Omar seems to be at about 115 km away from the islands, and is now in the category 3 (110-130mph, i.e. 175-210km/h), with a 30km/h movement (actually very strange, from SW to NE, which is not the “normal” movement of hurricanes in this region…), accelerating and strengthening!

The alert-level is now “purple” (the 5th from 6), which corresponds to the so-called “confinement stage”. People are forced to stay in shelters or at home if it has been prepared for (reliable doors and windows closings).

omar

omar

To all my friends & people there: take care!

European Black Monday

Wow, if this is not a stock exchange crash in Europe…

Countries Index

Drop in %

Europe Eurostoxx 50 -7.34
France CAC40 -9.04
UK Footsie-100 -7.85
Germany DAX 30 -7.07
Switzerland SMI -6.12
Belgium BEL 20 -6.87
Netherlands AEX -9.14
Denmark KAX -11.06
Norway OBX -9.71
Finland OMX 25 -8.52
Sweden OMX 30 -7.24
Spain Ibex-35 -6.06
Italy SP/Mib -8.24
Portugal PSI-20 -9.86

 

That is absolutely brutal… If you have cash, it is time for shopping…

And, still no floor in sight!!

Innoveo Solutions, already one year – Part II

After the “who” of the “First who, then what”, let’s have a look at the “what” ;-) And let’s start with what I would like to call the “prerequisites”

 

Prerequisites

 

The prerequisites are quite “simple”! You have a business and the right people to address it ;-)

In other words: you have a business plan with clear ideas about:

  • the status quo (current situation where you are in the founding, acquisition from customers, productizing, financing, etc.)
  • you product and services
  • the market you would like to address
  • the competitors (no competitor, no market)
  • marketing and sales
  • administration & organization
  • productizing
  • management
  • risk analysis
  • finances

At the end, all this should be translated in a clear “values, vision, mission, industry and markets targeted, capabilities”.

As others, I like to speak about differentiation and customers’ pains, as from product positioning.

The best is still to confront your perception of the market with…the market itself! And to correct, iterate, improve, learn, make failures, learn, improve, etc.

We had the chance to start with a big customer contract with a well-known and established company, for quite a long duration. On top, we had also a huge asset, the IP (Intellectual Property) of our software product, coming from a 7 years development and big former investment.

 

Founding

Pfffuu, not so easy. Quite a lot of steps to do, and the first steps are extremely important!

  • First you need to fix the name of the company. The name is representing your new venture. It is central for your identity, your marketing and communication future activities. If you have already tried to find a name for a product or a company, you should know that it is very difficult to find a name which is not already used or reserved. As everybody, you then try to combine names, to use Latin or Greek names, etc. We were lucky because after a lot of tries, Nick found the name INNOVEO. At this time, 34 results on Google! And no company registered in Switzerland under this name. Furthermore, Innoveo is a great combination between INNOvation and VEO which means “to see” in Latin. At the end, we decided also to add “Solutions” to our company name because we are delivering software solutions. The domain-name was already reserved. So we had to buy the different main domains (for “innoveo”) and to transfer them. The name is also usable internationally and doesn’t seem to mean something in another language.
  • For the office location, it was clear that we wanted to stay in the Zurich/Switzerland area. As we are coming from different places, Zurich remains central and very attractive for hiring A-level international employees. Zurich is designated since years as one of the best place to live. On top, Zurich is a well-know financial place internationally. Concerning the office itself, we wanted to stay near a train-station. The building we were in before was ok. So after having evaluating other opportunities, we decided not to move.
  • Our Team was fully integrated in the evaluation and decision process for the choice of the name, as for the office location.
  • So, you have the name and the location, you need to choose the form of the company. This is also impacting a lot your venture! Accounting, Corporate Governance, legal obligations, etc. are very depending from this form. We mainly had two possibilities: “GmbH” (limited liability) or AG (Incorporated). As we have started with more than 14 people and we have very big companies as customers, it was quite clear that we need an “AG” form (incorporated). As for liabilities reasons (we deliver a software product).
  • Then you need to work on the statutes of the company.
  • You have to structure and define your Board of Directors. It was clear that Nick and myself will be members of the Board of Directors. We wanted to enlarge our Board with two external members, very qualified and experienced in different fields: strategic management, sales, software product marketing, product positioning, accompanying start-ups in their development, etc. We had the chance to be able to gain Bruno and Pancho. The organization of the regulations between the Shareholders’ Assembly, the Board of Directors and the Executive Management of the company should be also fixed and documented.
  • Ok, then you need to find the shareholders, to define the level of equity requested, the investment of each shareholder, and to define the Shareholders’ Agreement.
  • In the statutes, you have also to determine the signature rights of the Board and of the Management, and to authenticate them by a trustee.
  • At this point, you have also to open a corporate bank account, to be able to transfer the capital … and pay your first bills due to the founding process ;-)
  • The statutes, name and form of the company, office location, member of the Board of Directors, level of Equity, and the signature rights have to be registered (and partly published) at the Commercial Register.
  • For all these steps, you need absolutely the support of a attorney at law and a trustee. And, it is not the last time that you will need them ;-) We are working with Peter Neuenschwander (attorney) and Oliver Götz (trustee). since more than 18 months now. These two persons are extremely important for our company.
  • A picture below taken from the office of the notary in Walliseller – Switzerland, where Innoveo Solutions was founded on Monday, June 25, 2007 (Nick, Lorenz, Philippe and myself).

innoveo founding

That is, more or less (I have surely forgotten some stuff!), the founding process. At the same time, you need to define quite a lot of administrative processes. These, for the next post!

Innoveo Solutions, already one year – Part I

And what for a year :-) We started in October 2007, with 14 people. We are today 16. We started with one customer, we today have 4, which means some great steps on the way to the difficult customer diversification.

So, if you mind (if not, just stop to read this post, very easy ;-), I would like to take some minutes to look back to these extremely intensive 12 months. What have we done? Wow, good question! Let’s try to structure a bit these achievements. And let’s concentrate on the management activities, not on the great delivery and concrete outcome of the whole team. By doing this, it would take much more time. Just too much.

I will divide this “looking-back” process in different parts, too long for one post!

Let’s start with the 3 most important parts.

 

Co-leading Innoveo with Nick

  • Nick, my Business Partner, and myself are working for 8 years together. Our collaboration has evolved step-by-step, and we are leading the company together from the day 0.
  • Still a lot of fun, respect and learnings in this collaboration. And still complementary in our different ways of managing, based on the same foundation of values.
  • I am a lucky guy to be able to work with Nick and I am convinced that our strong collaboration and respect is very positive for Innoveo.
  • We have learnt again a lot how to work efficiently together. Responsibilities are clearly splitted but we benefit from each other everywhere it is possible.
  • We are developing ourselves in our new roles (Board members, leading tactically the company, sales) together and by our own. Specially helped there by our Board.

 

The management Team

  • We are also learning to act all together as an entire and compact Management Team, with Nick, with Philippe (Services and Support), with Lorenz (Technology) and Oli (Product Management).
  • Our roles and responsibilities are becoming more and more clearer. Delegation and cross-deputy roles are better in place. We are operatively leading the company together. The most important tactical decisions are taken together. The strategic orientation is discussed and prepared together for the Board meetings.
  • On the good way to efficiency.

 

The Innoveo people

  • “First who, then what” still in place, with some nice (and complicated) examples.
  • Wow, still the main driver to wake up each morning :-)
  • I really like the cultural mix and our multinational environment.
  • Our team spirit and identity is still extremely strong and both were confirmed from outside quite a lot of time. So it seems that it is not just an “internal” view ;-)
  • Lot of fun und humor, very experienced hard-working people. Extremely motivated. Experts in a lot of areas. Our customers like them! I too.
  • Great cohesion, very good personal development of almost everybody.
  • Nobody left Innoveo (since 8 years now, in the different constellations).
  • We could extend our team with Robert and Conny, two great persons, very well integrated in the team. As if they were by us since years!
  • People = still and definitely our *main asset*.

Next chapters will contain some stuff about:

Founding, Accounting, Administration, Human Resources, Legal, Productizing, Support process, Corporate Identity, Marketing and branding, Sales, Partner Management, Capital and shareholders, Board of Directors.

Perhaps not in this order!

In Strasbourg on last Saturday

Strasbourg, about 1h by car from my home, is a very nice city. I had the chance to study there during two years at Le Lycée Kléber. My wife was studying there during more than 8 years (…) at the Louis Pasteur University (doctor of medicine).

We are always going there with pleasure, specially to visit the “Petite France”, part of the “Grande Ile”, one of the most beautiful area of Strasbourg, and registered at the UNESCO World Heritage list since 1988.

Surrounded by two arms of the River Ill, the Grande Ile (Big Island) is the historic centre of the Alsatian capital. It has an outstanding complex of monuments within a fairly small area. The cathedral, the four ancient churches and the Palais Rohan – former residence of the prince-bishops – far from appearing as isolated monuments, form a district that is characteristic of a medieval town and illustrates Strasbourg’s evolution from the 15th to the 18th century.

IMG_3809 IMG_3816

The Strasbourg Cathedral

IMG_3818

Access to the whole pictures-set here.