via ITRmanager.com (in French)

At Innoveo, we are using intensively sugarCRM since the start of our company, for managing in a structured way our contacts, leads, opportunities and marketing material. At the end, our sales-funnel is managed in sugarCRM.

We are using the professional version of sugarCRM, which is a commercial open source CRM software. This allows us to connect in a very easy way Microsoft Outlook and sugarCRM (archiving of emails of example). Below you can have an idea about the different versions of sugarCRM:

ITRmanager has just posted an interesting interview with the CEO of sugarCRM, John Roberts:

• founded in 2004
• 180 employees
• 4’000 customers of the commercial editions of the product, more than 500 in Europe
• 450’000 users
• 5 million downloads
• one of the biggest PHP project, with more than 600’00 SLOC (Single Lines Of Code)
• 40 software developers that are working full-time on the product
• published under GPL v3
• 4 founding rounds for a total of $46 million
• their goal is not to propose free software, but a very good functional product for a cheaper price than its competitors, because of a different sales and marketing structure
• 80% of license sold, 20% on-demand
• only the software engineers of sugarCRM are developing the core-product, which represents 50 to 60% of the overall code
• about 100 external developers are contributing actively
• about 12’000 developers are representing the sugarCRM community and developing extensions (about 500 extensions so far)
• about 80’000 users are building the overall community, participating to the forums, roadmaps, tests, etc.
• IPO was planned for 2009, will be postponed
• about $20 million cash-reserve
• positive cash-flow planned for Q1/2009